Shipping Policy

Thank you for shopping at urbanelov. We aim to provide a smooth, transparent, and reliable delivery experience for all customers across France. Please review our Shipping Policy below for details on processing times, delivery methods, and shipping coverage.

1. Shipping Areas

We currently ship to all regions of mainland France, including:

  • Île-de-France
  • Auvergne-Rhône-Alpes
  • Provence-Alpes-Côte d’Azur
  • Nouvelle-Aquitaine
  • Occitanie
  • Bourgogne-Franche-Comté
  • Grand Est
  • Hauts-de-France
  • Normandie
  • Bretagne
  • Pays de la Loire
  • Centre-Val de Loire

Note: At this time, we do not ship to:

  • Overseas territories (DOM-TOM) such as Guadeloupe, Martinique, Réunion, Guyane, Mayotte, etc.
  • Military addresses (APO/FPO)
  • PO Boxes that do not accept parcel delivery

2. Processing Time

After your order is placed, our team prepares your items for shipment.

  • Processing time: 1–3 business days
  • Orders are processed Monday to Friday (excluding public holidays).

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

3. Delivery Time & Methods

Shipping times vary depending on your location:

  • Standard Delivery: 3–8 business days
  • Carriers: We work with reliable logistics partners to ensure safe delivery of all furniture products.
  • Large items (e.g., sofas) may require scheduled delivery, and the carrier may contact you to arrange a suitable time.

Please note that delivery times may be affected by peak seasons, weather conditions, or carrier delays.

4. Shipping Fees

We offer clear and fair shipping rates:

  • Shipping fees are calculated at checkout based on product size, weight, and delivery address.
  • From time to time, we may offer free shipping promotions on selected items or order amounts.

5. Order Tracking

Once your order has shipped, you will receive a tracking link via email.
You can track your package in real time until it arrives at your address.

If you have not received a tracking update after 5 business days, please contact us at:
📧 urbanelov@gmail.com

6. Delivery Issues

If your order arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery.

Please email us with:

  • Your order number
  • Photos of the item and packaging
  • A brief description of the issue

Our support team will assist you promptly.

7. Incorrect Address or Failed Delivery

Please ensure your shipping address is accurate before completing your purchase.
urbanelov is not responsible for:

  • Delays due to incorrect or incomplete addresses
  • Failed delivery attempts caused by the recipient not being available
  • Lost packages after they have been marked as delivered

If a package is returned due to an incorrect address or failed delivery, reshipping fees may apply.

8. Contact Us

For any questions about your order or this Shipping Policy, please contact our customer support team:

📧 urbanelov@gmail.com

We are here to help and ensure your shopping experience with urbanelov is smooth and enjoyable.