Return & Refund Policy

At urbanelov, we want you to love your purchase. If your item does not meet your expectations, we’re here to help. Please review our return and refund policy below.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order. To be eligible, the item must be:

  • In its original condition
  • Unused and undamaged
  • In the original packaging with all accessories included
  • Accompanied by the order number or proof of purchase

2. How to Start a Return

To initiate a return, please contact our customer service team at:
📧 urbanelov@gmail.com
We will provide return instructions and the return shipping address.

Please do not send your purchase back without first contacting us.

3. Return Shipping Costs

  • Customers are responsible for return shipping fees, unless the item arrived damaged, defective, or incorrect.
  • We recommend using a trackable shipping service for your return.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours with photos of:

  • The damaged area
  • The product as a whole
  • The packaging
    We will arrange a replacement or refund at no additional cost.

5. Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned:

  • Final sale or clearance products
  • Custom-made or personalized items
  • Products returned with significant damage or wear not caused by shipping

6. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds are issued to the original method of payment.
  • Processing time: 5–10 business days, depending on your bank or payment provider.

7. Exchanges

We offer exchanges for items that arrive defective or damaged. For other exchanges, please contact us to check eligibility.

8. Order Cancellation

Orders may be canceled within 24 hours of purchase. After this period, the order may already be processed or shipped.

9. Contact Us

For all return or refund inquiries, please contact:
📧 urbanelov@gmail.com