Payment Policy

At urbanelov, we aim to make your shopping experience simple, secure, and convenient. Below you’ll find all the details regarding our accepted payment methods, processing rules, and security standards.

Accepted Payment Methods

We accept a variety of safe and reliable payment options:

  • Credit & Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay / Google Pay (when available at checkout)
  • Shop Pay (including installment options if displayed)
  • Klarna / Afterpay installments (if enabled in your region)

All payment options available for your order will be displayed during checkout.

Payment Processing

  • All payments must be completed at the time of purchase.
  • Once your payment is successfully processed, you will receive an order confirmation email immediately.
  • If your payment fails or is declined, the order will not be processed. You may retry with another method or contact us at urbanelov@gmail.com for assistance.

Currency

  • All prices on our website are displayed in EUR (€).
  • Orders placed from France will be charged in euros.
  • Your bank or payment provider may apply conversion fees if you are using a non-EUR card.

Secure Payment Guarantee

We take payment security seriously.

  • All transactions are protected using SSL encryption technology.
  • urbanelov does not store or have access to your full payment information; all payments are processed by certified, secure third-party gateways.
  • We comply with PCI-DSS security standards required for online transactions.

Fraud Prevention

To ensure security, some orders may be subject to additional verification including:

  • Address confirmation
  • Identity verification
  • Additional authorization from your payment provider

We reserve the right to cancel orders that fail security checks.

Billing Information

Please ensure your billing details are accurate.
Incorrect or incomplete billing information may delay the processing of your order.

Contact Us

If you experience any payment issues or have questions, our support team is here to help:
📧 urbanelov@gmail.com